Marketing is fun – and hard work.
It’s the latter part that’s not always so obvious.
I remember a former colleague who sought a cross-functional transfer from technical product management into global marketing. I asked why. Her response: marketing is more fun.
Yes, marketing can be fun, but like the rest of business, it’s also a serious challenge. Non-marketing observers may not realize all the hard work and preparation required to achieve success.
Which leads to the focus of this post – marketing differentiation. It’s hard to do.
To stimulate your thinking, I have three new examples to share. Note how the idea of “customer experience” is central to each marketing story.
And, I’m experimenting with something different myself to provide a better reader experience: short, one-example posts on three consecutive days.
User Experience Innovation Creates New Kind of Wine Store
https://twitter.com/TasteWineCo/status/616788732751032320 Continue reading
Wouldn’t it be financially advantageous if employees throughout the organization could regularly think like their customers?
There are creative ways to encourage the development of passionate customer-focused champions/ambassadors for products and services.
L.L. Bean store in Freeport, ME. Credit: L.L. Bean.
Iconic brand L.L. Bean offers and implements a suite of programs to create raging fans inside the company, which ultimately help Bean outside the company.
Consider Bean’s “Team Days” and “Outdoor Experience Days:”
“From hikes to paddling trips, we provide opportunities for employees to develop their outdoor interests, enjoy L.L.Bean products and build stronger relationships with coworkers.”
These are paid days out-of-the-office. Depending on seniority, salaried employees receive 3-5 per year for such activities. That’s money well-spent. Continue reading
Let’s say you’re a new business unit leader or CMO.
You want to get an unvarnished, 360-degree view of the situation and challenge at-hand. You have to get prepared to give your boss an action plan.
What do you do and how do you do it?
To demonstrate, let’s use a high-profile, global example that just happened. I’ll tell you who it is at the end of the post.
Here are some of the steps taken by the new leader:
* Invited a range of outside industry experts to a private dinner. They represented views both consistent with, and alternate to, the company’s strategic direction.
* The guests had to earn their meal by commenting on the most pressing problems facing the company. Specifically, they were asked: “Tell me something I don’t know;” and “Give me a new way of thinking about things.”
You might think it’s a mission impossible marketing challenge to get high school students excited about, and actually eating, healthier school lunches.
Perhaps not. A Colorado high school nutrition team, facing an 80% non-dining rate, has come up with a creative, disruptive action plan.
Last week, the Boulder Valley School District agreed to accept a $75,000 donation from Whole Foods to acquire a used food truck and create their own healthy eating food truck program.
It’s smart marketing for two, key reasons: Continue reading
“It’s important that I not be recognized when scouting. I have Bubba teeth to dive to another level. The goofier you are, the more folks don’t care about telling you stuff.” Kent Taylor, Texas Roadhouse CEO
Photo: Texas Roadhouse Facebook.
Getting closer to your business operations, employees and even competitors doesn’t require a trip to your local pop-up costume store. Save that for this year’s Halloween shopping.
Kent Taylor, the founder and CEO of Texas Roadhouse provides a funny reminder that business leaders need to avoid the ivory tower syndrome and get out into the market for real learning. Continue reading
Don’t be afraid to ask your customers how you’re doing.
The alternative is that maybe one day you won’t have the same number of customers to ask.
I’ve written about the importance of customer learning and market research before, including posts titled A Cure for We-know-it-itis and Ask Your Customer.
My latest “Ask Your Customer” example comes from the retail grocery industry.
ShopRite is a leading northeast supermarket retailer with 250 stores in New Jersey, New York, Connecticut, Pennsylvania, Maryland and Delaware. It’s the primary consumer brand for Wakefern Corporation, “the largest retailer-owned cooperative in the United States,” per the company.
Wakefern has a sophisticated marketing and merchandising operation.
At the same time, they deploy this simple customer learning tool (picked-up in a NJ store):
I especially like the following two questions because (1) it’s about time good people get credit; and (2) it’s an opportunity to learn something about the product assortment selection: Continue reading