Category Archives: Go-To-Market Strategy/Philosophy

Mr. Selfridge’s Philosophy is Timeless – And Still Valuable

Photo: PBS.org

Photo: PBS.org

Thanks to the PBS Masterpiece series Mr. Selfridge, viewers on both sides of the pond have been introduced to the world of retail marketing and merchandising innovator Harry Selfridge.

In 1909, Harry Gordon Selfridge launched his eponymous London department store Selfridges, which today is an iconic landmark.  The store revolutionized the shopping experience for British consumers, and observers credit it for helping to propel major societal changes in pre-World War II Britain.

The current Selfridges store pays homage to its namesake founder:

“Harry Selfridge was the first in the UK to allow customers to touch and interact directly with the store’s products and the first to sell a broad mix of inexpensive and extremely luxurious items under one roof.  Effectively, he wanted for every customer to feel welcome at his store.  He was also the only one to relentlessly use his store as a theatre, an exhibition space and a playground to delight customers with unexpected experiences.  Retail theatre was born.”

While the TV series is outstanding, I’ve especially enjoyed learning about the business philosophy that underpinned how Selfridge operated the store.  More than 100 years later, his breakthrough thinking remains spot-on and valuable to today’s marketing and business practitioners.

In 1918, Selfridge published The Romance of Commerce, in which he articulated his philosophy and explained his business ideas.

Photo: Adams Media

Photo: Adams Media

Last year, Adams Media released an abridged and updated version, from which I’ve selected and organized some of his timeless marketing and business ideas.

Take a few mid-summer reading minutes and soak-in the timeless wisdom of Harry Selfridge.

 


Leadership

  • This ability, therefore, to organize, to breathe into others that fire of enthusiasm, that quality of judgment, that spirit of progress, has long been considered by thinking men of commerce as the final and greatest of all qualities, the test of supreme commercial genius.
Photo: Selfridges.com

Photo: Selfridges.com

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Make Your Mission Statement Actually Mean Something

A book search on Amazon.com for “mission statement” produced 29, 303 results.

Wow!  I suppose that means there’s a lot of interest in the topic – or a lot of help needed!

Cartoon: tomfishburne.com

Cartoon: tomfishburne.com

For sure, companies devote precious time and dedicate significant resources on a variety of strategic identity work, including mission statements.  Some is well-spent, others not so much.

A mission statement should be a catalyst to drive the organization forward in the same direction.  To do that, it should be: Continue reading

Customer Treats: AMC Transforms Movie-Watching Experience with Power Recliners

Our strategic objective is very straightforward: we intend to be the customer experience leader. (AMC Theatres)

As a customer, it really is fun when your expectations are completely blown away.  That’s what happened when my Dad and I went to the movies last week.

AMC Theatres Logo

Logo: AMC Theatres.

You see, the Military Capital of the American Revolution has a new, state-of-the-art movie theatre complex.  In early May, AMC Theatres completed a total transformation of its 40,000 square foot Headquarters Plaza 10 in Morristown, NJ.

Anyone who remembers the theatre under previous ownership will be pleasantly shocked. However, it seems to be mostly a secret.  More on that in a moment.

Transformation Features Power Recliner Seats

The entire complex has been given a total makeover:  new theatres, concession areas, bathrooms and lobby.  The transformative highlight is the installation of comfortable, power recliner seats, in AMC red of course.

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Golf Ball Sized Apples Bring Easy, Healthy Snacking Innovation

Photo: Havelock North Fruit Company.

Photo: Havelock North Fruit Company.

A New Zealand company has come up with a new, innovative concept to market a product that’s thousands of years old:  the apple.

It’s a combination of agricultural technology and smart marketing.

The Havelock North Fruit Company developed the capability to grow mini apples that are just 1.5 times the size of a golf ball (via cross-breeding selected varieties).  Next came packaging inspiration that put five apples into a hand-held , transparent tube.  The concept was tied together with an attention-generating brand called  Rockit™.

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